Returned merchandise must be received by us in the same condition, unworn and unwashed, with tags attached.

All customized items are FINAL SALE.

Items purchased with any discount code more than 15% off is considered a FINAL SALE purchase. These items will not be eligible to return for refund.

Merchandise purchased during trunk shows or pop-ups are considered FINAL SALE.

Purchases made at Tassley stockists or boutiques must be returned directly to the original store of purchase. 

Please note: we ask for up to 14-21 business days to process all returns and exchanges. During periods of high volume, such as promotions or the holiday’s, it can take a bit more time.

Please follow the instructions below to start your return:

1. Sign In with Shop: Click the Profile icon next to the Search icon and Cart icon in the navigation bar at the top right of this page. You will be logged in instantly using your Shop Pay credentials or a quick verification code. (You can also do this directly inside the Shop mobile app under your Orders tab).
   
   
2. Find Your Order: Select the purchase containing the items you want to send back and tap "Start a return".
   
   
3. Choose Your Items: Select the product photos and quantities you are returning, tap a reason from the list, and hit "Submit".
   
   
4. Get Your Mail-In Label: Once your request is processed, your prepaid return shipping label will be generated right inside the Shop interface and sent directly to your email.